What Can You Expect?

At Supportancy, two of our driving core values include: accountability and innovation. As a prospective customer, we understand that you want to know exactly what you can expect from our services before making a commitment. That's why we place a high emphasis on transparency, so you can hold us accountable for our deliverables.

We take pride in delivering accurate and timely financial statements, tax filings, and other analytical services. Our commitment to innovation and accountability is reflected in our ability to rapidly turnaround the month-end close process.

This enables us to deliver quality services that meet your expectations and provide you with peace of mind. With us, you can trust that your accounting needs are being taken care of by a team of dedicated professionals.

Example Journey: Partnered Support Package

Day 20-30 of the Previous Month
We start preparing in advance for the month end close to maximize efficiency

  • We collect resource documents from your operations team, these can include:

    • Inventory Workbooks

    • Receipts, bills, and invoice backups which create adjustments to;

      • Accounts receivable

      • Accounts payable

    • Other ad-hoc required to showcase impacts to profit margins

  • We follow up with your business’s management and operations team to discuss any pending issues such as;

    • Making sense of a new or non-recurring transaction

    • Understanding where missing routine transactions went

    • Flagging to understand any questionable variances we noticed

  • We hold the first of two (optional) monthly cashflow review meetings (30 mins)

    • We align on upcoming payables for the short term

    • We align on flags and challenges the business may be hurdling

    • We align on any other ad-hoc communication that can be discussed at this meeting

Days 1-2 of the Current Month
Although financial information is still being wrapped up, we can leverage other informational dashboards such as CRMs and payment processors to provide data outputs on the operational side of the business

  • We send out monthly operational KPI’s

  • We aim to wrap up discussions with your managerial and operational teams on any previous issues outstanding

Day 5 of the Current Month

  • The month end financials package is provided to you for analysis and review

  • We hold the second of two (optional) monthly cashflow review meetings (30 mins)

    • We align on upcoming payables for the short term

    • We align on flags and challenges the business may be hurdling

    • We align on any other ad-hoc communication that can be discussed at this meeting

Day 10 of the Current Month

P&L review meeting held to discuss the business and desired long term focus areas

Day 15 of the Current Month

Sales Taxes are filed if required for this month (monthly, quarterly, or annual filer)

Day 20 of the Current Month

Quarterly Budget meeting held (if required for this month) to discuss desired goals and how they can be achieved

Example Journey: Payroll Services

Day 1-2 After Payroll Period Ends

  • We finalize and validate all Information provided by your business’s managerial and operational teams

    • Timesheets and hours tracking

    • New hire information

    • Rate and role adjustments

    • Employee termination

    • Bank account changes

  • We submit our completed information workbooks for your approval

  • Once approved, we complete the payroll calculation, accounting for:

    • Gross pay

    • Overtime, Holiday pays

    • Bonuses, and Commissions

    • Employee deductions

  • We submit the payroll document to management for final approval

Day 2 After Payroll Period Ends

  • We process the approved payroll by management

Day 3 After Payroll Period Ends

  • Funds withdrawn from bank

  • Remittance for payroll deductions to appropriate government agencies completed

Day 4 After Payroll Period Ends

  • Labour metrics and KPI’s surrounding labour are sent over to the management team

Day 5 After Payroll Period Ends

  • Employees are paid

Top Questions

  • We navigate our clients and take responsibility of the changeover from the previous accounting over to ours. We provide you with checklists of what we require, and continue to check in during the onboarding process. We complete checks for CRA compliance, and continue to analyze the financials for any variances that may lead to clues of unresolved items.

  • We guarantee that your first month’s financials are presented to you within 10 days after onboarding, otherwise we credit back 50% of the first month’s service fee.

  • We ensure our services are like having a full accounting and finance department in house. We make ourselves immediately available through emails and direct messaging to all our clients 24/7. In addition we are happy to hop on ad-hoc or weekly phone or video calls to discuss any issues that may be more complex in nature. This is all built into the monthly services fee to ensure our clients have the feeling of an in-house accounting team at a fraction of the cost.

  • Trust is built over time, however we hope that with quality service, professional skepticism, and thorough communication, we can built the upmost level of trust with our clients. We try to build it from day one by flagging any issues immediately, and discussing areas of on-going focus through our multiple monthly video meetings.

  • Try out our complimentary financials review, break even and sensitivity analysis, operational KPI dashboard, and strategic analysis absolutely free to have that question answered.