What Can You Expect?
At Supportancy, two of our driving core values include: accountability and innovation. As a prospective customer, we understand that you want to know exactly what you can expect from our services before making a commitment. That's why we place a high emphasis on transparency, so you can hold us accountable for our deliverables.
We take pride in delivering accurate and timely financial statements, tax filings, and other analytical services. Our commitment to innovation and accountability is reflected in our ability to rapidly turnaround the month-end close process.
This enables us to deliver quality services that meet your expectations and provide you with peace of mind. With us, you can trust that your accounting needs are being taken care of by a team of dedicated professionals.
Example Journey: Partnered Support Package
Day 20-30 of the Previous Month
We start preparing in advance for the month end close to maximize efficiency
We collect resource documents from your operations team, these can include:
Inventory Workbooks
Receipts, bills, and invoice backups which create adjustments to;
Accounts receivable
Accounts payable
Other ad-hoc required to showcase impacts to profit margins
We follow up with your business’s management and operations team to discuss any pending issues such as;
Making sense of a new or non-recurring transaction
Understanding where missing routine transactions went
Flagging to understand any questionable variances we noticed
We hold the first of two (optional) monthly cashflow review meetings (30 mins)
We align on upcoming payables for the short term
We align on flags and challenges the business may be hurdling
We align on any other ad-hoc communication that can be discussed at this meeting
Days 1-2 of the Current Month
Although financial information is still being wrapped up, we can leverage other informational dashboards such as CRMs and payment processors to provide data outputs on the operational side of the business
We send out monthly operational KPI’s
We aim to wrap up discussions with your managerial and operational teams on any previous issues outstanding
Day 5 of the Current Month
The month end financials package is provided to you for analysis and review
We hold the second of two (optional) monthly cashflow review meetings (30 mins)
We align on upcoming payables for the short term
We align on flags and challenges the business may be hurdling
We align on any other ad-hoc communication that can be discussed at this meeting
Day 10 of the Current Month
P&L review meeting held to discuss the business and desired long term focus areas
Day 15 of the Current Month
Sales Taxes are filed if required for this month (monthly, quarterly, or annual filer)
Day 20 of the Current Month
Quarterly Budget meeting held (if required for this month) to discuss desired goals and how they can be achieved
Example Journey: Payroll Services
Day 1-2 After Payroll Period Ends
We finalize and validate all Information provided by your business’s managerial and operational teams
Timesheets and hours tracking
New hire information
Rate and role adjustments
Employee termination
Bank account changes
We submit our completed information workbooks for your approval
Once approved, we complete the payroll calculation, accounting for:
Gross pay
Overtime, Holiday pays
Bonuses, and Commissions
Employee deductions
We submit the payroll document to management for final approval
Day 2 After Payroll Period Ends
We process the approved payroll by management
Day 3 After Payroll Period Ends
Funds withdrawn from bank
Remittance for payroll deductions to appropriate government agencies completed
Day 4 After Payroll Period Ends
Labour metrics and KPI’s surrounding labour are sent over to the management team
Day 5 After Payroll Period Ends
Employees are paid
Top Questions
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We navigate our clients and take responsibility of the changeover from the previous accounting over to ours. We provide you with checklists of what we require, and continue to check in during the onboarding process. We complete checks for CRA compliance, and continue to analyze the financials for any variances that may lead to clues of unresolved items.
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We guarantee that your first month’s financials are presented to you within 10 days after onboarding, otherwise we credit back 50% of the first month’s service fee.
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We ensure our services are like having a full accounting and finance department in house. We make ourselves immediately available through emails and direct messaging to all our clients 24/7. In addition we are happy to hop on ad-hoc or weekly phone or video calls to discuss any issues that may be more complex in nature. This is all built into the monthly services fee to ensure our clients have the feeling of an in-house accounting team at a fraction of the cost.
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Trust is built over time, however we hope that with quality service, professional skepticism, and thorough communication, we can built the upmost level of trust with our clients. We try to build it from day one by flagging any issues immediately, and discussing areas of on-going focus through our multiple monthly video meetings.
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Try out our complimentary financials review, break even and sensitivity analysis, operational KPI dashboard, and strategic analysis absolutely free to have that question answered.